🔒 Data Protection · Privacy

Krikia Privacy
Policy

Your privacy matters to us. This policy explains exactly what personal data Krikia collects, why we collect it, how we use it, and what rights you have over your own information as a player on our platform.

Last Updated: January 2025

How Krikia Keeps Your Data Safe

Six core commitments that define how Krikia handles your personal information — built around transparency, security, and your right to stay in control.

End-to-End Encryption

All data transmitted between your device and Krikia's servers is protected using industry-standard TLS encryption. Whether you're logging in, making a deposit, or updating your profile, your information travels securely and cannot be intercepted by third parties.

We Never Sell Your Data

Krikia does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to operate your account, process transactions, and improve the Krikia platform. That's it — no exceptions.

You Control Your Data

Krikia gives you meaningful control over your personal information. You can access, correct, or request deletion of your data at any time by contacting our support team. We respond to all data requests within 30 days and will guide you through the process step by step.

Secure Data Storage

Your personal data is stored on secured servers with restricted access. Only authorised Krikia personnel who need the data to perform their job functions can access it. We conduct regular security audits and apply patches promptly to keep our infrastructure protected.

Transparent Data Use

This privacy policy is written in plain language so you can actually understand it. We tell you exactly what data we collect, why we collect it, who we share it with, and how long we keep it. No legal jargon designed to confuse — just straightforward information about your privacy on Krikia.

Marketing You Can Opt Out Of

If you've opted in to receive promotional emails or SMS messages from Krikia, you can unsubscribe at any time. Every marketing message we send includes a clear unsubscribe option. You can also manage your communication preferences directly from your Krikia account settings.

Summary: Krikia collects only the personal data necessary to operate your account and provide our services. We do not sell your data. You have the right to access, correct, and delete your information at any time. By using Krikia, you agree to the practices described in this Privacy Policy.

1 Who We Are

Krikia ("we", "us", "our") is an online betting and casino platform operating at krikia.club, designed specifically for players in Bangladesh. Krikia is the data controller responsible for the personal information you provide when using our platform.

This Privacy Policy applies to all personal data collected through the Krikia website, mobile application, and any related services. It explains how we collect, use, store, share, and protect your personal information, and what rights you have in relation to that data.

If you have any questions about this policy or how Krikia handles your data, please contact us at [email protected].

2 Data We Collect

Krikia collects personal data in three main ways: information you provide directly, information generated automatically when you use the platform, and information received from third-party payment providers during transactions.

Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, KYC verification
Contact Data Phone number, email address Registration form, account settings
Financial Data bKash/Nagad/Rocket account number, transaction history Deposit and withdrawal requests
Usage Data Pages visited, bets placed, games played, session duration Automatically via platform logs
Device Data IP address, browser type, operating system, device ID Automatically via cookies and logs
Communication Data Support chat transcripts, email correspondence Customer support interactions

We collect only the minimum data necessary to provide our services. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law.

3 How We Use Your Data

Krikia uses your personal data for the following purposes:

  • Account Management: To create, maintain, and secure your Krikia account, including verifying your identity and age.
  • Transaction Processing: To process deposits, withdrawals, and bonus payments accurately and securely.
  • Customer Support: To respond to your queries, resolve disputes, and provide assistance when you need it.
  • Platform Improvement: To analyse how players use Krikia so we can improve features, fix bugs, and optimise the overall experience.
  • Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
  • Legal Compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements.
  • Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only if you have opted in to receive them.
  • Responsible Gaming: To monitor betting patterns and identify players who may need support, in line with our responsible gaming commitments.

We do not use your data for automated decision-making that produces significant legal effects without human review. Any account restrictions based on data analysis are reviewed by a member of our team before being applied.

4 Legal Basis for Processing

Krikia processes your personal data on the following legal grounds:

  • Contract Performance: Processing necessary to provide the services you signed up for — including account management, betting, and payments.
  • Legal Obligation: Processing required to comply with applicable laws, such as identity verification and anti-money laundering checks.
  • Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
  • Consent: Processing for marketing communications, where you have explicitly opted in. You may withdraw this consent at any time.

Note: Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

5 Data Sharing

Krikia does not sell your personal data. We share your data only in the following limited circumstances:

  • Payment Providers: We share necessary financial data with bKash, Nagad, Rocket, and other payment processors to complete your transactions. These providers are bound by their own privacy policies and data protection obligations.
  • Identity Verification Services: We may share identity documents with third-party KYC verification providers to confirm your age and identity. These providers process data solely for verification purposes.
  • Game Providers: When you play casino games on Krikia, limited gameplay data is shared with the game developer to facilitate the game session. Game providers do not receive your financial or contact data.
  • Legal Authorities: We may disclose your data to law enforcement, regulatory bodies, or courts when required to do so by law or in response to a valid legal request.
  • Business Operations: We may share data with trusted service providers who assist in operating the Krikia platform — such as hosting providers and analytics tools — under strict data processing agreements.

All third parties who receive your data are required to handle it securely and in accordance with applicable data protection laws. We do not permit them to use your data for their own marketing purposes.

6 Cookies & Tracking Technologies

Krikia uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with our site. Here is a breakdown of the types of cookies we use:

  • Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of essential cookies.
  • Analytics Cookies: Help us understand how players navigate Krikia — which pages are most visited, where players drop off, and how long sessions last. This data is aggregated and anonymised.
  • Preference Cookies: Remember your settings such as language preference and display options so you don't have to re-enter them each visit.
  • Marketing Cookies: Used only if you have consented to receive personalised promotions. These cookies help us show you relevant offers based on your activity on Krikia.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Krikia platform. For full details on the cookies we use, please refer to our cookie settings panel available on the platform.

7 Data Retention

Krikia retains your personal data for as long as your account is active and for a period after account closure as required by law and our operational needs. Specific retention periods are as follows:

  • Account and Identity Data: Retained for the duration of your account plus 5 years after closure, in line with anti-money laundering regulations.
  • Transaction Records: Retained for 7 years to comply with financial record-keeping requirements.
  • Customer Support Records: Retained for 3 years after the last interaction to allow us to reference previous communications if needed.
  • Marketing Consent Records: Retained for as long as you remain opted in, plus 2 years after you opt out, as evidence of your consent history.
  • Usage and Device Data: Retained for 12 months in identifiable form, after which it is anonymised and may be retained indefinitely for statistical analysis.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you. We do not retain personal data longer than necessary.

8 Your Privacy Rights

As a Krikia player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] and we will respond within 30 days.

Right to Access

Request a copy of all personal data Krikia holds about you.

Right to Rectification

Ask us to correct any inaccurate or incomplete data we hold.

Right to Erasure

Request deletion of your data where we no longer have a legal basis to hold it.

Right to Restriction

Ask us to pause processing your data while a dispute is being resolved.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests, including direct marketing.

Please note that some rights are subject to legal limitations. For example, we cannot delete transaction records that we are legally required to retain. We will always explain clearly if a request cannot be fulfilled and why.

9 Children's Privacy

Krikia is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps to prevent underage access.

If we discover that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on Krikia, please contact us at [email protected] so we can investigate and take action promptly.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online betting platforms. Krikia supports all efforts to keep gambling away from underage individuals.

10 Security Measures

Krikia takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse:

  • TLS Encryption: All data in transit is encrypted using Transport Layer Security (TLS) protocols.
  • Password Hashing: Account passwords are stored as one-way cryptographic hashes — we never store your password in plain text.
  • Access Controls: Internal access to personal data is restricted on a need-to-know basis. Staff access is logged and audited regularly.
  • Two-Factor Authentication: Krikia supports two-factor authentication (2FA) for account logins to add an extra layer of security.
  • Regular Security Audits: We conduct periodic security reviews and penetration testing to identify and address vulnerabilities before they can be exploited.
  • Incident Response: In the event of a data breach that affects your rights, Krikia will notify affected players promptly and take immediate steps to contain and remediate the incident.

While we take every reasonable precaution, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your Krikia account and to enable two-factor authentication for maximum protection.

11 Third-Party Links

The Krikia platform may contain links to third-party websites or services — for example, payment provider portals. This Privacy Policy applies only to Krikia and does not cover the privacy practices of any third-party sites you visit through links on our platform.

We encourage you to read the privacy policies of any third-party services you use in connection with Krikia. Krikia is not responsible for the privacy practices or content of external websites.

12 Updates to This Policy

Krikia may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page.

For significant changes that affect how we use your data, we will notify you via email or an in-platform notification before the changes take effect. Your continued use of Krikia after any update constitutes acceptance of the revised Privacy Policy.

We recommend reviewing this page periodically to stay informed about how Krikia protects your privacy. Previous versions of this policy are available on request by contacting our support team.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how Krikia handles your personal data, please get in touch with us:

  • Email: [email protected]
  • Live Chat: Available from within the Krikia platform after logging in — typically under 3 minutes response time.
  • FAQ: Visit our FAQ page for answers to common privacy and account questions.

We take all privacy enquiries seriously and aim to respond to all requests within 30 days. If your request is complex or involves a large volume of data, we may extend this period by up to an additional 30 days, in which case we will notify you of the extension.

This Privacy Policy was last updated in January 2025. For full platform rules, see our Terms and Conditions. For responsible gaming tools and support, visit our Responsible Gaming page.

Play on Krikia With Confidence

Now you know exactly how Krikia protects your privacy. Create your free account today and enjoy cricket betting, casino games, and fast BDT payments — all on a platform that puts your security first.